1. General Information

    1. In these terms and conditions:

      1. Fields Data Recovery" refers to " Fields Data Recovery " a UK registered company whose registered address is "18/21 Old Field Road, Bocam Park, Pencoed, Bridgend, CF35 5LJ

      2. "Client" refers to any business, charity or any other legitimate entity with the necessary authority to agree to these terms and conditions who has sent, or may send digital media and associated peripherals to Fields Data Recovery for data recovery services to any of its offices or postal boxes worldwide.

      3. "Media" refers to any hard disk drives, floppy disks, USB Disks, External Hard Drives (where the hard disk remains securely attached to the enclosure), Laptops, Personal Computers Tapes or any other digital storage device sent to Fields Data Recovery

      4. "Peripherals" refers to any items associated with the media such as wires, leads, controller cards, unattached external enclosures which can be readily detached from the media without affecting its ability to store digital data

    2. These terms and conditions only apply to the return of the digital media originally sent to Fields Data Recovery by the client and does not apply to the carriage of any recovered data which is covered by the general terms and conditions which can be found on our website.

    3. While Fields Data Recovery will use reasonable care to safeguard your media while it is in our custody, Fields Data Recovery claims all liability and responsibility for any harm or destruction caused to any caddy when it is necessary to open them in order to access the internal HDDs, which could result in irreparable damage. As a result, only the internal HDDs will be returned, not including the damaged external caddy.
    4. Fields Data Recovery is not responsible if a warranty is nullified as a result of work that was required to provide the data recovery service.
    5. If no request has been made at the time the inquiry is made or via a written letter enclosed in the package, any peripherals supplied by the client, such as cables, original boxes, etc., may be discarded. Fields Data Recovery is not responsible for replacing any discarded peripherals, including the device's original box in the event that it was required for a warranty claim.
    6. The client acknowledges that if the original media are not requested back within 7 days of declining the quotation or the shipping of recovered data, the media will be disposed of in an environmentally friendly manner. The company cannot be held responsible or liable for any ongoing warranty claims where the original media needed to be returned if a request is made for its return beyond the 7-day period and we have already disposed of it in an ecologically friendly manner.

  2. Shipping Services

    1. All Fixed Price Quotations offered by Fields Data Recovery are valid for a period of seven days, unless otherwise agreed. After this period the quotation may alter without notification.

    2. All prices quoted by representatives of Fields Data Recovery are exclusive of VAT (currently 20% of the total amount payable).

    3. Acceptance of a quotation may be given in writing, verbally in person or via telephone, facsimile or electronic mail. Fields Data Recovery reserves the right not to commence any recovery work until approval is given.

    4. In the event that the client decides not to proceed with the recovery of data, after approval has been given, Fields Data Recovery reserves the right to charge the client for any work and / or parts used to date. This charge is at the discretion of Fields Data Recovery and may be equal to, but not exceed, the total approved amount for the recovery process.

    5. The client understands that payment is due in full upon completion of the data recovery process and prior to the release of data and/or original media (whether shipped, picked up or downloaded), unless otherwise agreed. Payment can be made via Credit/Debit card (VISA, MasterCard, American Express, Switch, Maestro, Electron etc), company or personal cheque or bank transfers. On occasions Fields Data Recovery may reserve the right to demand that any payment be cleared in full before the data is released to the client.

      1. The free return shipping could be provided by any of the following; Deutsche Post (Germany), Royal Mail (UK), Parcelforce (UK / EU), La Poste (France), Poste Italiane (Italy), Correos (Spain),Priority Mail (USA) and Emirates Post (UAE)

      2. A signature may not be required, and the client therefore accepts that Fields Data Recovery will only be required to provide proof of dispatch

      3. The client accepts a photocopy of the front of the parcel showing postage and address label affixed as proof of dispatch or a tracking number from any of the carriers listed in 2.5.1

      4. The client accepts that tracking numbers may not be available for standard mail services

      5. Providing Fields Data Recovery can provide proof of dispatch the client accepts that Fields Data Recovery is not responsible for loss of the media and/or peripherals resulting from the postal service

    7. All other shipping requests are subject to the following charges:

      Media TypeWeight AllowanceService TypeCost
      All MediaUp to 2KG Free postFree
      All MediaUp to 2KGRoyal Mail tracked175AED
      Multiple drives + Small RAIDS2KG - 4KGRoyal Mail tracked250AED
      Multiple drives + Large RAIDS4KG - 10KGRoyal Mail tracked374AED
      Laptops2 kg - 10 kg DHL898AED
      Large towers/servers/Monitors10KG - 30KGRoyal Mail tracked374AED

      Please note Large towers / Servers / Monitors this is a min cost each item will be assessed individually and a cost provided upon request.

      1. Fields Data Recovery accepts credit or debit card (VISA/Mastercard/AMEX) as well as Paypal or bank transfer for payment of shipping services

      2. All parcels dispatched using the courier service will be via DHL, Parcelforce, Royal Mail Tracked 24,UPS and Emirates Post and the client accepts a tracking number from any of these carriers as proof of dispatch

  3. Redress for Lost Media or Peripherals

    1. While Fields Data Recovery will take reasonable care in handling and returning clients' media or peripherals, it shall not be held liable for any loss or damage occurring during transit by a third-party postal or courier service, provided that Fields Data Recovery can demonstrate that the items were properly packaged and dispatched using a recognized carrier. However, this exclusion of liability does not apply in cases of gross negligence or wilful misconduct by Fields Data Recovery.

    2. The client acknowledges that the media or peripherals submitted for data recovery services were non-functional at the time of submission and that their residual material value may be minimal. However, Fields Data Recovery accepts liability for loss or damage to such items up to a reasonable and proportionate amount, taking into account the condition of the item and the circumstances of the loss. Any limitation of liability shall be fair and not contrary to the applicable consumer protection laws of the United Arab Emirates.

  4. Legality

    1. The client agrees that all media and its content provided to Fields Data Recovery is legal and the lawful possession of the client and that the client has the legal right to request data recovery services, as described under the Laws of England and Wales

    These Terms and Conditions were last modified on 11th June 2025